Automatic transcript, so expect a few errors.

Good evening, everybody. This is an unusual one this evening. I'm trying to kill several different birds with one stone. And if you're watching this because you've received a notification, an email, or an SMS message, this is my attempt to try and update all the people I need to update about best agent, the housing transaction marketplace, which exists to fix the housing market's function by halving transaction times and halving full throughs to improve liquidity and ultimately make it easier for everyone to move home. In this video, which also forms the first update of its kind that I'm gonna be publishing on the best agent blog site, I wanna give everyone involved, and if you've received this notification, you are involved, an overview of the scale of best agent as is today. I've never done this before at all, privately or publicly, but the time has come to do this.

And part of the reason for that is because of the level of interest we're getting from the best agent club before we've even announced it. Anyway… And to all home movers watching this as well, thank you. You guys are a crucial part of this entire thing because a marketplace without people in it isn't a marketplace. And Best Agent is a marketplace of estate agents, of movers, and of moving service providers like conveyancers and surveyors and mortgage brokers who we have selected because we vouch for them. And so that you know if you choose one of them that you're safe, you're not gonna get ripped off, and you are gonna get a high level of service.

Not perfection. Mistakes always get made. But a high level of service, and we vouch for them. And so the… Let me just, first of all, run through the seven groups of people involved in best agents, and it's one way or another, who need to be up to date. Okay?

So the seven groups of people are the advisory board of eight people, the executive team involved both full time and part time in the actual production and construction of best agent, its product and its and its brand, The platform partners, so the service providers I just referred to, there are nine organizations including two government organizations in that group of nine with 20 people directly involved with us in helping bring this marketplace to life. Group number four, the estate agents. In particular, the members and the founder members of the best agent club who are going to be the beating heart of the change everybody wants to see brought to the home moving industry. Really, without you guys, nothing works. The fifth group, home movers. And I'm gonna run into some of the numbers we've already got in terms of home moving in a minute on best agent.

But the home movers, you are the guys best agent is ultimately here for. Okay? The north star for best agent is faster transaction times and completed transactions because that's the ending that benefits movers and agents alike. I'll come on to that in a minute. Number six, I have no less than 40 journalists or broadcasters or producers of some kind or another who have somehow or other found their way into my contacts in the last few years on the back of the Moving in with Charlie, social media, who have asked or one way or other are relevant to keep updated here. And number seven, last but certainly not least, the 15 or so investors who this year have put their money into best agent to help make it happen.

15 and counting. And to all of you potential investors who've contacted me and expressed interest, and I've said, yeah. Yeah. I'll be in touch. Thank you for your patience. There are a lot of you.

I'll come onto more of that in a minute. Now this is a public update, so I'm not gonna be revealing any sensitive private information. But this is information that I think is relevant to everyone that's involved, and everyone's got an interest in this. So roughly speaking, I am directly interacting with about 50 people, or roles at at this point in time. Some of those… Most of those are human.

Some of them are not. Some of them are agentic, large language model, dedicated bots with names and roles who have… The addition of which has wildly accelerated everything to the point that I have been unable to keep up. And I know there were so many of you watching that I am overdue to talk with you. Because not including agents and movers, I have over 50 people I have to deal with directly before I get into club members, the most important agents of them all. And home movers, the people without whom the marketplace wouldn't wouldn't be a thing.

So first of all, thank you to all of you. Now of everyone on that list, it is in fact the platform partners who I'm probably most behind in updating. Thank you for your patience, your support so far, your public support of Best Agent, and standby. Lots more information coming soon. A lot needs to happen with the platform partners to get our product offerings, our package product offerings over the line for movers. So we're talking about buyers pack, sellers pack, and the combination of the two in a way that's never been offered to consumers before.

So that's the people. Right? We got. And for those of you who don't know, on the advisory board, we have eight people. Of particular note, are Daniel Daggas, famous in the estate agency and on Netflix for his show, Buying London, who is one of, if not the best estate agent I've ever met in my life, as in knows the absolute nitty gritty crux of it and his his track record proves it. Verona Frankish, who's the chief executive of one of the largest estate agency brands in The UK and one of the most impressive and remarkable people I've encountered in the industry in the last thirty years.

Simon David, who is the founder of one of our platform partners, the convincing firm Thomas Legal, who is, I think, unique in his experience and passion to drive change in this industry, having come from an estate agency and financial services background and then becoming… Going into law and becoming very successful, law firm and leading the most award winning conveyancing firm in the country, who I am very, very proud to be partnering with. And we also have something of a global business celebrity, Rory Sutherland, on our advisory board as well. More about him later. But if you are an estate agent who's on the waiting list for the club, founder members are gonna get invited to a live in person talk with Sutherland on December 17 in London. To be confirmed, details to follow.

And if you are in a station watching this and wondering what this… What that's about, go and check out best agent club, best agent dot club. Look it up. You'll find it. So that advisory board and, you know, there are Alex Graham Water, Housing Stig is on there, Joe Henry, Andrew Chillard, Nick Armstrong. We've got two lawyers on there, a retired law firm partner and a current law firm, boss.

It is a seriously heavy hitting advisory board. And that is, I think, appropriate for the scale of the mission. And they bring gravitas and credibility to this mission, and I'm grateful to all of them. Thank you very much. And even you guys, I'm behind to catch up with all of you, so thank you for your patience. I…

I'm not gonna go into the name by name in in the exec team here. The 13 full time and part time people involved that I deal with on almost a daily basis. In the creation, the construction, and the development of the best agent platform, Some of you are, I mean, you're you're all in one way or another pretty remarkable, but some of you are genuinely extraordinary. Absolutely extraordinary in in your achievements and accomplishments of best agent, and I am proud to work with you. And your patience and dedication and commitment have blown me up… Away.

And I think it's all coming together now in a nice way. On the platform partners, there's a… I can spend a lot more time on this, and I will with you guys, but for everyone else who understands, to have nine organizations, including two government organizations whose products is technically connected to best agent and who are delivering extraordinarily, advanced or superior user experience for movers in certain ways that doesn't exist on other sites. Thank you especially to you guys as well. There's no commercial upside for you guys. You're just doing this because you actually wanna make…

See improvements. And for all of the stick that government department gets, government departments get, you guys divert… The land registry and ordinance survey deserves special mention for helping best agents deliver something that movers have wanted for a long time and been unable to get anywhere else. So thank you for that. Agents. You guys are above all else, whether you like it or not, and for better or worse, the most critical part of this because you are the only party to transactions who are at the center of a transaction.

You are the bridge between the buyer and the seller. You are the point of contact between the two different law firms and mortgage brokers and surveyors and everyone else involved. And as such, the choice of agent, as I've always said, is more important than anything else for a seller. And agents should be chosen by movers as though their future depends on it because it literally does. And for twenty five years, I have watched agents who are so good, so much better than the average than than the run of the mill agents. I've watched you guys working thanklessly and tirelessly to to to deliver levels of service and results to your customers that the industry is not famous for, and you don't get the recognition you deserve.

And that's a problem for movers because it means you're not easy enough for them to find. And that is the problem we're going to solve with BestAgent. We're going to make sure… It's gonna take a little little time to get there, but it's gonna make sure that sellers who want to know rather than roll the dice and hope they've chosen the right agent, who want to know they've chosen an agent that's not gonna let them down, will be able to find you on best agent. No other site has ever delivered that. And a lot of the philosophy behind the way we've constructed this, the rules, for example, like no agent can purchase an advantage.

It can only be earned. And the best agent benchmark, which is a score that applies equally to all agents of any size in any part of the country, it is an absolutely uniform metric, will be based purely on the results you deliver. And if you reach the best agent benchmark, members of the moving public will be able to identify you because you have earned it, not paid for it. And for those of you joining the best agent club, you are gonna have a a… An early mover advantage on this that I think will bring you an advantage for many years to come. So thank you to those of you already on the club waiting list.

Extra special thanks to those of you who've already paid to become founder members when we haven't even publicly announced the club yet. I'm looking forward to what we're gonna achieve together because you guys… I mean this. I will say it again and again. The members of the best agent club are going to be the people leading the change at street level in the housing market. Best agent itself is just going to be a catalyst for those agents to deliver what their moving customers actually need and want in a way that moves the needle in the housing market enough that we'll be able to prove this this is the way it should be done.

And once we… Once that happens, there'll be a tipping point, and there won't be any other way. And Bestedge will become the industry standard way of moving house. Number five, home movers. So we have currently… And, again, we haven't done any major publicity or push for this whatsoever.

We have about 4,000 registered movers on the best agent site already. And somewhere between five and ten times that more people viewing it without registering, which is pretty normal. There are a 100,000 subscribers or followers to the Moving Home with Charlie channel where we talk about moving home, and I just share my experience and knowledge of that to help movers find better agents and move house more easily. And that relationship between best agent and moving home with Charlie is what I'm hoping is gonna help bring people with a better attitude to moving to the site so that people come better prepared, understand the process better, and and get better outcomes for themselves. Saving time, saving money, getting better outcomes. So to all the home movers watching this, who've been following me for years, thank you as well.

And to all of you who have been on Best Agent and who have been trying to use it and using it and testing it and finding it not working here and not working there and giving us feedback, that help has been immeasurably valuable to us. So thank you. And please keep doing that. Every single day, we get feedback via the site where people… Where you report an issue or a problem or you make suggestions, and they are gold dust. And I'm really grateful to you for those.

So thank you, movers. And if you are registered on Best Agent as a mover, you will start… You'll be the first people to get updates about new features and functions. And first time mentioning it publicly, we are going to have games and giveaways for movers in conjunction with our platform partners that they're gonna make Best Agent one of the most fun places to move house as well. And the games and the giveaways will all be around things that will help with your home move, and I'm looking forward to that. We're going to make it fun.

I've always had moving in a movie before. We can do that. The media. If you are a member of the media watching this, whether you are, national media, whether you're a trade media, whether you're independent media, because of the 40 of you I've got on this list, and there's actually another list about 200, but the 40 I've had direct personal contact with, that covers all of you. Thank you as well for the mentions and the coverage that you've given to best agent at Moving Over Jolly. And I'm looking forward to when we're gonna be able to furnish you guys with housing market data that's never been seen before, that's going to be brilliant for your readers and hopefully help us move the needle as well.

Yeah. And then number seven of the group, chip holders. Now some of you who got an e… Had an email to say watch this video might be wondering why you got it. And some of you will be on the chip holders list that don't even know you're gonna be chip holders yet for reasons that will become clear when I when I get round to actually talking to you about it. Yeah.

It's… Right now, it is a wild ride from the moment I… It's incredibly unhealthy and totally unsustainable for me. We've got about seven or eight or nine revenue streams and a bit like a big radial engine on an old airplane with nine cylinders around the side. You know, about five or six of them are now starting to fire. In the last week, two more revenue streams have come online.

Very small amounts, but it's testing the system, testing the payments methods, testing the accounting, and making sure it's thorough before we open the floodgates and let more movers in and let more agents in. It's it's very, very nice, and that's ticking over nicely, and it's it's going to, it's gonna be so exciting what we're gonna be able to do with the revenues as they start to build up. But for those of you with chips, and, of course, if you've already invested in chips, you'll know this. But for those of you who are also… Have chips as part of your commercial relationship with us or remuneration package with us, all the chips are directly linked to best agents revenues. So as the revenues grow, so do your chip payouts grow over the time.

That's just the people. That's just the seven groups of people. You know, we start to include all the agents and movers. We're talking about 25 to 30,000 people that we are in direct contact with already. I know that up until now, it's kind of looked like… Is it is it just Charlie doing it?

Is he on his own? Is it anyone else? And it does feel like that sometimes. But, no, there is a a a a a burgeoning team, of outstanding people that I'm, yeah, just tickled pink to be working with all of you, every single last one of you. So thank you. But the platform itself, I'm going to I am going to quickly share with you, a very brief overview.

Because some of you, this will be your first ever update of this kind, and I'm trying to give you an overview of best agent. I know I've been going for twenty minutes already. I'm gonna cup… Couple more minutes on this. So this is a… I just need to share this page with you to give you a feel.

One second. Apologies. Just wanna give you a bit of a feel of the of the actual tech itself, the platform system overview. This is gonna take me less than two minutes. Right? So this is our system overview of the actual technical product itself.

So we've got 43 independent applications running altogether of which make best agent. Right? This is not a simple single product platform. This is a marketplace with multiple user groups and multiple different functions for each user group, and that's why you've got all these different microservices. This is a serverless environment for those of you who understand that. Those are our eight different product areas.

These are eight different applications or areas of the system, and we have our sort of key metrics down here. Actually, that's out of date. That's better. Yeah. I could… Some of those numbers are…

I did… I hadn't reloaded that page for a while. Yeah. So, these are registered movers, property owners, agents, applicants. 1,100,000 properties in the system right now, 943,000 sales, 166,000 rentals, 6,300,000 property history changes, 34,000,000 known locations. There's a dwellings.

And down to the technical metrics, a quarter of a million lines of code of the best agent application, it is a big beast. One and a half million log lines, 38 serverless services. And I I happen to know that in our storage, in file storage, I I had an update today from one of our our developers. We have over… I think it's 208,000,000 files. 26 terabytes.

It's a beast. It's huge. And these are the live system logs. This is just showing us what's happening on the site right now. You know, it's it's it's alive. It's breathing.

It's only just ticking over at the moment. And then there's a bit of information about how some of the, some of the data we have in there, move as owner's agents, applicants, properties. But that… That's it. That's just that's a bit of an overview. Any of you who are involved can actually get a link to this page if you want it.

So guys, apologies to the movers of you who just thought we're hoping for a moving show. This is a moving show in a way because this is the platform that's going to make moving home safer and easier for everyone than it's ever been before. That's gonna be the end of the update itself. I'm now gonna look in the live chat to see who we've got. Got any questions about this. I'll be taking questions on best agents itself first.

Yes. Mike Dennig and Stig is involved in this venture. Zobe Williams, no. We don't… At the moment, we don't currently list houses that are sold to this contract. However, we do have them in the system.

We're trying to declutter the site with just available stuff, but we are going to make it so you can actually access those if you want to as well. I know that I'm the only ugly mug that publicly fronts this all the time, and it feels like it's just me, but there is a remarkable collection of people behind this. Absolutely remarkable. All seven of those groups, advisory board, the exec team, especially, the platform partners, all of you, Thomas Legal, Sweeney Miller, Novello, Third Fork Property, such as Direct, Hudson Rose, Otter Property, Land Registry Ordinance Survey. The agents who are engaging with us already and those who are going to, especially members of the club, the home movies who are engaging with it, the media that are supporting it, and the journalists in particular, thank you, and the chip holders, the investors. Past, present, and future.

It's been fantastic to this point. And if we have any questions on this, I'll take them now. If we don't, I'm gonna wrap this up because this video is going to be on a page on Best Agent, which is gonna form a diary where I update people who are involved in Best Agent. And it's gonna be separated up by the seven different groups of people. Some updates will be for everybody, some will be just for certain parts, but it'll be… This is how it's gonna make it easier for me to keep you up to date if you are involved with Best Agent, whatever way you're involved.

Excuse me. And if you're an agent watching this now, the first thing I'd ask you to do is in the description below, follow us on whatever social media platform you you want to follow Best Agent. That's where we communicate with agents. Set up your back office account and join at bestagent.club. Alright, guys. Apologies to those of you who are movers wanting a a normal moving slide stream this evening, but, needs must.

I had to update everyone. I will see you all on the next one. Thank you very much indeed. Normal service resumes with FIFAC Friday on Friday. Thanks, guys. Bye bye.