Frequently Asked Questions

What is BestAgent?
Bestagent is a no-cost, marketing and compliance platform where agents can market their properties, create a new agency website in minutes, and add and store applicant information in compliance with GDPR.

What BestAgent’s main features?
– Property marketing: Market your properties onto leading portals, your website and social media, from any mobile device at no cost.
– Websites for agents: Create a fully-responsive, mobile friendly, SEO-ready, WordPress website in minutes, at no cost.
– GDPR for agents: Register and store applicant information in compliance with GDPR, at no cost. This Registration Tool is automatically embedded in your BestAgent website, but you can also embed it for free into your current or custom website.

Are all these features included within BestAgent?
Yes. Once you create an account with BestAgent you will be able to market your properties, create your agency website and register and store applicants all in the same platform.

Who can use BestAgent?
Single office independent estate and letting agents who aim to deliver a personal service, compete against corporates and online agents, and save money wherever possible.

Why is there no cost?
We make our money from referral commissions when we introduce BestAgent users to our partners. We also analyse property data for trends in national and regional house prices, which is information we can monetise, but you have to give us permission to do both of these things once you have activated your account. We can’t do either of these until you expressly give us your consent to do so.

Can I use BestAgent on any device?
Yes, you can use BestAgent on any device and operating system. BestAgent has been built mobile-first so that you can work on-the-go without the hassle of having to head  back to your office computer or open up your laptop.

How can I create an account?
Creating an account with BestAgent is easy. You just have to login with your social media account or your email address and you will have an account created.

Do I have to sign a contract?
No you don’t have to sign anything. You need only accept our conditions of use at the point of going “live,” i.e. uploading to a portal or creating a website.

What is the Demo account?
When you create an account you are on  Demo version. We created the Demo version so you can have some  fun, play around and once you are ready activate Live mode and have access to all of BestAgent’s features.

What if I want to stop using BestAgent?
You are free to stop using BestAgent at any time, without cost or penalty. You can simply deactivate your account. Although, we hope that once you have seen how easy it is to use, you’ll never want to leave.

How secure is BestAgent?
It’s the safest, most secure product of its kind. We only allow you to create an account using your Facebook, LinkedIn or Google account credentials. This means that we never see your login credentials, and no one else can access your account either. We also use the world’s best security protocols and architecture, because your data is your business, in every sense.

 

Property Marketing:                                              

Can I upload properties to portals in the Demo account?
No. In the Demo account you can only add, edit and delete properties. To be able to upload properties to portals you have to activate your Live account and activate your portal feeds. 

Does BestAgent upload my properties to Rightmove and Zoopla instantly?
Yes (in Live mode) It’s so instant in fact, that the moment you enter a property correctly and click “Save” BestAgent instantly gives you the clickable links to that property’s page on Rightmove and, or Zoopla, so that you can double check that they have uploaded with the right details.

Does BestAgent upload to other portals?
BestAgent can upload your properties automatically to any portal you want, including OnTheMarket, S1 Homes, Evening Standard Properties etc. You simply need to ask them for their ftp upload details and enter them into BestAgent once. From then on, your properties will upload several times a day every day.

Can BestAgent also upload automatically to my website?
Yes.

  • If you have a website powered by Property Jungle, TechnicWeb or any other website provider who is able to receive a property data feed from us (an ftp feed sent in the Rightmove v3 .blm file format) then yes you can add a feed from BestAgent to your website. All you need is to ask your website provider for their ftp address, username and password, and add these details to BestAgent.
  • If you create your agency website with BestAgent your properties will automatically be uploaded to your website.

Can I upload as many photographs as I want?
Yes, there is no limit in BestAgent on how many photographs you can upload, although we can’t speak for the places you’re uploading them to.

Does it upload EPCs, floor plans and brochures?
Yes. You can upload your EPC, multiple pages of floor plans and a pdf brochure so that they can be seen and downloaded from the portals. We even include an EPC graph generator so you can create your EPC yourself. All you need are the EPC numbers to enter into the graph generator

Does it upload EPCs, floor plans and brochures?
Yes. You can upload your EPC, multiple pages of floor plans and a pdf brochure so that they can be seen and downloaded from the portals. We even include an EPC graph generator so you can create your EPC yourself. All you need are the EPC numbers to enter into the graph generator.

How soon do changes appear on the portals?
Any changes you make to a property that is already live on Rightmove or Zoopla will appear instantly, and you will be able to check these by clicking on the link to the property within BestAgent. On other portals you add, the changes will upload at the next scheduled time, several times a day.

If my trading name is different from my company name, which one gets sent to portals?
The portals display whichever name you registered with them, so even if your trading name is different to your company name it won’t affect what gets displayed

Where does the company name get displayed?
Your company name is displayed only within BestAgent and our communications with you.

Websites for agents                                      

Can I use one of your websites while still using my existing software?
Absolutely. The BestAgent Website functions best with our software, because the property adding and editing function will automatically populate to the BestAgent Website created for you, however this is not a requirement.

You must at least set up a BestAgent account in order to generate the Website, as we need things such as your company name, logo, etc. to create it. Also, you must upload your listings into our platform in order for them to appear on your Website. However, until you are ready to make the switch (if ever) to exclusively using the BestAgent platform for your business management needs, you can use the BestAgent Website alongside your current provider.

How long does it take to create a website with BestAgent?
Creating a website with BestAgent only takes minutes. Follow the click and easy steps and you will have a new agency website up and running today.

Can I change the design of my website?
Not yet. The ability to customise your website design will be available shortly.

Are there any hosting costs?
No – BestAgent covers this cost.

Can I integrate with suppliers that BestAgent is not partnered with?
No. Only those suppliers that have reached an agreement with BestAgent, and that our development team has integrated into our platform, are available as of now. We plan to expand that list quickly and widely, so as to become the “marketplace” for agents to connect with industry suppliers.

Can I change my website domain?
Yes. You have two options, you can use the domain you already own or you can buy a domain through us.

Can I add pages to my website?
Yes. Your new website is built on WordPress and you can add and edit the pages as you please.

Can I change the colour of my website?
Not yet. But this feature will soon be available.

Can I change the theme of my website?
Not yet. But this feature will soon be available.

Can I market commercial properties on the website?
No. Our websites are built for residential estate and letting agents.

How long does it take to have my website ready?
By following the simple steps you can have your website live in minutes.

GDPR for agents                                           

What is the Applicant Registration tool for?
To register and store applicants and their information in compliance with GDPR.

 

Why do I need the Applicant Registration tool?
With the GDPR, all agents must store and process personal data (so information that you hold on your applicants)  in compliance with the GDPR.

How does it work?
In one-click you can verify applicants’ identification, and gain their consent to market to them. This tool automatically stores the email consenting to your ability to hold and process their data. It also provides them, the applicant, with an easy way to access and edit and delete their consents/contact preferences, as required by the GDPR. It helpfully informs them of their rights. With this tool, you do not need to worry about any data violations.

Where is all the applicants information stored?
All applicants information is stored in the most secure facility in the industry.

What if applicants want do delete all their information?
BestAgent provides applicants with means to erase their information as per GDPR requirements.

Is there a limit to the amount of applicants that can I can register and store?
No, there is no limit.