Following the #bestagentiknow campaign, BestAgent asked the winners what makes their approach to customers different from other agents?
Maurice Kilbride is an estate agency owner and established blogger from Cheadle, just outside Stockport, Cheshire with a passion for raising industry standards, who enjoys nothing more than making house sellers’ and buyers’ property dreams come true. Maurice believes to be considered a best agent in today’s digital age, it is massively important to be seen and connect with the market on a whole host of social forums and to be seen as the local authority on the market, show a human side to your business and be approachable, open and transparent. The best “are always here to help, not just to sell.” Says Maurice, “ We are working in rapidly changing times and providing good, informative content and not telling them how good we are, how many houses we have sold and why we are doing them a favour selling their home for them is the way forward!”
Similarly, Power Bespoke agency owner Perry Power shared that leaving a good impression is just as important as getting the deal. The best agent goes the extra mile for customer satisfaction.
Having nearly 45 years in the industry, mostly in the NW London areas, Murray Alan Lee of Dreamview Estates provides an expertise and knowledge not many others can match. Murray also recognises that being available at all times, and providing top-notch personal service, is simply what makes an agent the best. His reviews speak for themselves.
Kristjan Byfield of Base Property emphasised the importance of understanding issues and friction points for customers, especially in lettings, and devising a solution. For example, he knows tenants often wait far too long to have essential repairs, and so he launched the unique “@base/ic appliances” that provides tenants with instant appliances until their repair has been completed. Talk about on-demand attention for customers.
Congratulations again to the winners, and we look forward to seeing more of these best agent services in 2018!